CONTACT US – F.A.Q.s

PLEASE READ ALL of the following questions below and all information listed on the Products page, as well as all info under each specific piece of gear before submitting an email. We have tried to answer most frequently asked questions on the website to make it easier for you as the customer, as well as keep us focused on getting gear finished and out the door. If you do not hear back from us in a few days, its most likely because the answer to your questions can be found here, on the website.

For Color chart and options please click HERE. If you’d like any other color combination requests select the front color when ordering and leave your color choice for the back color in the comments.

FREQUENTLY ASKED QUESTIONS:

If you do not receive a reply, it is likely because the question you asked is answered directly below.

Q) What is your lead time?
A) Our lead times are always changing pending on the number of orders we receive and the type of orders we receive. Our lead times are posted on the products page and we try to update them as they change. Please note that these are approximate lead times, and custom work, may take longer. Lead times also generally increase around holidays and should be accounted for for gifts and such.

Q) What is the status of my order?
A) We are not able to provide you with status updates about your order. You will receive a confirmation email when we have accepted your order. If you did not receive an email then we might have not received it. The next status update you will receive will be a shipping notification letting you know that your order is in the process of being finished and will ship very soon. Tracking will be provided for you as well.

Q) Can you make a holster for a gun not listed on the site?
A) No, At this time we are only make the models listed on the site. We hope to expand in the near future to further accept more models of guns and accessories, but our biggest concern is getting gear out for the popular models we already have listed.

Q) If i have a problem with my gear can I get it fixed?
A) We stand behind our gear 100%. We have a warranty on all our gear that extends for the life of the gear. It will all be handled on a case to case bases, but if for some reason something breaks, or there is an issue, DO NOT TRY TO FIX IT. Contact us directly and we will work to get it resolved as quickly as possible. The warranty is on the holster itself, and does not necessarily cover the hardware attachment pieces, since we do not manufacture those. Lost screws or hardware is also not our responsibility, as it is the owners job to maintain the gear. These issues will be handled on a case to case bases.

Q) Can you make the Ghost for….?
A) No. Its a very sensitive design and can only be made for the models available. We will develop and test more models in the future but if its not 100% safe, we will not make it.

 

Please include a relative subject title to the email as well as your full name, this makes it possible to look up information regarding your order if need be.

You can email all relative questions and concerns NOT answered above to

We look forward to hearing from you!  Please allow up to 72 hours for us to return your message.